I didn't start in a boardroom.
I started by unloading containers, picking orders, and shipping product. Twenty years later, I run revenue recovery for CPG brands selling into the most demanding retailers in the country.
20+ years · 50+ retailers · Inside Target & Walmart DCs
Companies weren't losing money on bad products. They were losing it on broken systems.
Across 20+ years and 50+ retailers — including some of the toughest environments in the industry — I kept seeing the same pattern.
The product was fine. The team was working hard. But money was leaking out through unclear processes, fragmented ownership, and retailer requirements nobody had time to fully understand.
That's the problem I've spent my career solving — first inside operations, then for suppliers as a fractional partner.
Fractional compliance and operations — in the weeds, not on the sidelines.
Reduce chargebacks
Find the root cause behind the deduction — not just dispute the symptom.
Improve compliance
Lift scorecards by fixing the SOP and the relationship behind it.
Streamline operations
Build workflows your team can actually run on a Tuesday at 4pm.
Protect revenue
Stop the leakage before it shows up on the AR aging report.
Hands-on execution. Not theoretical consulting.
Twenty years. Fifty-plus retailers. Real numbers.
A few outcomes from the last several years of client work.
- Recovered $510,000 of $550,000 in chargebacks for one client in 3 months
- Secured $180,000 on "dead" claims past retailer deadlines — previously written off
- Recovered $700,000+ in 90 days by fixing picking and shipping breakdowns
- Cut client deductions by 75%+ by fixing root causes — not just disputing
- Built structured workflows and compliance systems that prevent repeat errors
- Turned reactive teams into proactive, controlled operations
- Gained supplier access into Target and Walmart distribution centers
- Direct relationships with on-the-ground teams to catch issues early
- Ongoing engagement that reduced scorecard penalties and improved comms
- Helped emerging brands enter retail and get in front of buyers
- Set up suppliers on key retailer platforms from day one
- Supported brands from first PO through large-scale retail operations
"Compliance is operations. It's systems. It's communication. It's relationships. The goal isn't to fix problems — it's to build a system where they don't happen in the first place."
Most suppliers don't need a full-time compliance executive. They need someone who knows where to look.
A senior compliance hire is six figures plus benefits, and most suppliers can't fill the role with someone who's actually walked a Walmart DC.
Fractional gives you senior-level experience, hands-on execution, and strategic oversight — without the full-time cost or the 90-day ramp.
I don't sit on the sidelines.
When I work with a company, here's what actually happens.
- 01
Dig into your operations
Read your remittance, walk your 3PL, sit with your AR team. Find what's actually broken.
- 02
Identify where things break down
Map every leak — chargebacks, OTIF fines, post-audit, label spec, ASN — back to a root cause.
- 03
Build systems your team can follow
SOPs that work on a busy Tuesday, not just in a slide deck.
- 04
Train your people on the why
Once your team understands what the retailer is actually scoring, mistakes stop repeating.
- 05
Stay involved so it sticks
Weekly check-ins. Direct lines into retailer ops. Adjustments as scorecards shift.
Every preventable deduction is someone's salary, someone's bonus, or growth that never happens.
Let's build something that works.
If your operation feels reactive, deductions are piling up, or you know there are gaps but can't clearly see them — that's exactly where I come in.
Flat $5,000/month, month-to-month. If we don't recover at least 3x your fee, you get your money back.
Typical response: same business day.