Service · Kroger
Kroger deduction recovery — MCB, post-audit, scan-down.
Kroger's MCB system catches most suppliers off-guard — it's its own dispute interface, its own reason codes, and its own windows. We work it as the desk most CPG brands don't have.
MCB
Kroger's primary deduction system
Post-audit
Often retroactive 6–18 months
Read-only
Supplier portal access — no admin needed
What we recover at Kroger
Kroger MCBs span compliance, shortage, promotional, and freight. Post-audit shows up separately, often months after the fact, and is one of the most fightable categories.
- MCBs — every recoverable reason code worked through the supplier portal.
- Scan-down disputes — reconciled against the original promotional deal.
- Shortage claims — disputed with POD and weighed shipment records.
- Compliance chargebacks — routing, label, ASN.
- Post-audit — retroactive claims, often from third-party audit firms on contingency.
- Freight — when terms and documentation support recovery.
Common questions
- What Kroger deductions does ClearChain recover?
- MCBs (Merchandising Charge Backs), shortage claims, compliance chargebacks, scan-down/promotional disputes, freight, and post-audit. Kroger's MCB system covers most supplier-side deductions and is disputed through the supplier portal.
- How does Kroger's MCB process work?
- Kroger issues MCBs via the supplier portal with a defined dispute window. Each MCB has a reason code and supporting documentation requirement. We work the queue end-to-end so your team doesn't have to log in.
- Are Kroger scan-down disputes worth fighting?
- Often yes. Scan-downs that don't reconcile to the original promotional deal sheet are one of the most common over-deduction categories at Kroger. We recover the misapplied ones and flag the patterns for your trade team.
Related reading: Retail deduction recovery — explained, Chargeback codes explained, full FAQ, or glossary.
Stop writing off Kroger MCBs as the cost of doing business.
A 30-minute call. Not a pitch. We'll tell you what we'd expect to recover from the retailers you sell.
Flat $5,000/month, month-to-month. If we don't recover at least 3x your fee, you get your money back.
Typical response: same business day.