Amazon Vendor Central recovery — ASN, shortage, CRaP-related.
Amazon's chargeback engine is the highest-volume and most automated in US retail — which makes it both the most punishing and the most disputable. We recover what's owed and surface the patterns behind the rest.
What we recover at Amazon
Vendor Central issues hundreds of small chargebacks per month for most 1P brands. Most are automated. Many are wrong. We work them at volume and trace the recurring ones to fix.
- ASN accuracy chargebacks — GTIN, carton count, weight mismatches. Disputed with EDI 856 logs.
- PO on-time chargebacks — disputed with carrier records and Amazon dock appointment confirmations.
- Prep & packaging fees — disputed when the prep meets Amazon's published spec at time of shipment.
- Shortage claims — invoiced but Amazon claims under-received. Disputed with POD and weight reconciliation.
- Co-op & MDF — reconciled against the original deal sheet; one of the most common over-deduction categories.
- Freight & free freight — disputed when terms support the recovery.
Why Amazon is the highest-leverage retailer to fix first
Amazon's chargebacks are automated, which means they're issued in volume and frequently in error. The dispute interface is more accessible than most retailers, and the win rate on well-documented disputes is high. For most 1P CPG brands, Amazon is where the first quarter of recoveries pays for the year.
Common questions
- What Amazon Vendor Central deductions can ClearChain dispute?
- ASN accuracy chargebacks, PO on-time chargebacks, prep fees, shortage claims, co-op disputes, freight claims, and most automated Vendor Central penalty types. Amazon's chargeback engine is automated, which means many fees are issued in error and disputable with the right evidence.
- Do you handle Seller Central (3P) accounts?
- No. Our focus is 1P Vendor Central. Seller Central reimbursements are a different system; we don't currently work them.
- How does ClearChain handle CRaP'd SKUs?
- We don't directly resolve CRaP status — that's a pricing and packaging conversation. But we recover the chargebacks and pricing deductions that often spike when a SKU is flagged, and we surface the underlying margin math so your buyer conversation is grounded in the actual numbers.
- What's the Vendor Central dispute window?
- Typically 90 days from the deduction date in Vendor Central, with some categories extending further. We track every chargeback from issuance to make sure nothing ages out before we work it.
Related reading: Amazon Vendor Central deductions, Chargeback codes explained, Retail deduction recovery — explained, or glossary.
Recover what Amazon Vendor Central is taking back.
A 30-minute call. Not a pitch. We'll tell you what we'd expect to recover from the retailers you sell.
Flat $5,000/month, month-to-month. If we don't recover at least 3x your fee, you get your money back.
Typical response: same business day.