Case Studies

Real outcomes. Real numbers.

Anonymized for client confidentiality. Numbers are exact. Career totals: $5M+ recovered & protected across 50+ retailers.

$510K of $550K in chargebacks recovered in 3 months

Mid-market CPG client across Walmart, Target, and Amazon. We recovered $510,000 of $550,000 in disputed chargebacks across 90 days, with the remaining $40K either valid (and used as root-cause material) or pending past-window appeals.

Audit pass identified $550K in disputable deductions across 9 reason codes
Filed ~480 disputes through APDP, Vendor Central, and Partners Online
Closed root cause on three repeat-offender SKUs (label-spec, ASN timing, OTIF appointment)
Net recovery rate: 93% of identified disputable balance

$510K

Recovered

$550K

Identified

93%

Recovery rate

3 mo

Time to recover

$700K+ recovered in 90 days by fixing picking and shipping

Beverage brand selling into Kroger and Costco. Recurring OTIF and shortage deductions traced to a 3PL pick-and-pack workflow gap. Fixed the gap, recovered the open disputes, and brought the deduction run-rate down by 75%+.

Mapped 12 months of OTIF and shortage events to a single 3PL workflow root cause
Co-led the SOP rewrite with the 3PL operations manager
Recovered $700K+ in open disputes during the same 90 days
Annualized run-rate deduction reduction: 75%+

$700K+

Recovered (90 days)

75%+

Run-rate reduction

Root-cause fix

Repeat events

$180K recovered on "dead" claims previously written off

Walmart and Target post-audit claims that the supplier's finance team had written off as past-window. Re-presented under post-audit appeal categories with original deal documentation; recovered $180,000.

Audited 18 months of written-off post-audit claims
Identified 22 claims eligible for post-audit appeal
Recovered $180K — money the brand had already taken to GL as a loss
Updated finance's write-off policy to hold post-audit claims for review before write-off

$180K

Recovered

Claims appealed

18 mo

Lookback window

100%

Net new revenue

Career to date: $5M+ recovered & protected across 50+ retailers.

Per-client results vary. See about Steve for the full background.

Want numbers like these on your accounts?

A 30-minute call. Not a pitch. We'll tell you what we'd expect to recover from the retailers you sell.

Flat $5,000/month, month-to-month. If we don't recover at least 3x your fee, you get your money back.

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Typical response: same business day.