Home Depot deduction codes — triggers, evidence, windows.

What triggers it

RDC or DC received fewer units than the ASN/invoice declared.

Evidence to dispute

Packing list, BOL, weighed shipment record, ASN payload, and trailer seal log.

Filing window

60 days from deduction date in Supplier Hub

Typical success rate

60–75% when shipment was palletized and weighed

Root-cause fix

Weigh every outbound trailer; reconcile packing-list to ASN before transmission.

Source: Home Depot Supplier Reference Guide — Receiving

What triggers it

EDI 856 ASN late, missing, malformed, or did not match what arrived.

Evidence to dispute

ASN transmission timestamp from EDI provider, trailer arrival timestamp, and the ASN payload.

Filing window

30 days from deduction date

Typical success rate

55–70% when ASN was sent before trailer arrival

Root-cause fix

Trigger ASN at trailer-seal, not at invoice; monitor EDI provider for failed transmissions daily.

Source: Home Depot EDI Standards

What triggers it

Shipment did not follow Home Depot's routing instructions or used a non-approved carrier.

Evidence to dispute

Routing approval from Supplier Hub, carrier dispatch record, and BOL.

Filing window

30 days from deduction date

Typical success rate

65–80% when routing was approved through the portal

Root-cause fix

Tie routing approval to PO acknowledgement; never ship without approval number on the BOL.

Source: Home Depot Supplier Reference Guide — Routing

What triggers it

Trailer arrived outside the delivery window. Home Depot enforces OTIF-equivalent metrics on RDC deliveries.

Evidence to dispute

Appointment confirmation, carrier GPS/ELD, RDC arrival timestamp, and any RDC-acknowledged exception.

Filing window

30 days from fine date

Typical success rate

40–55% — RDC-acknowledged exceptions win; transit misses usually don't

Root-cause fix

Book appointments earlier in window; audit the lanes generating most fines; pre-stage for high-volume RDCs.

Source: Home Depot Supplier On-Time Delivery program

What triggers it

Invoice price did not match PO or signed cost agreement.

Evidence to dispute

Original PO, signed cost agreement or buyer confirmation, matching invoice.

Filing window

60 days from deduction date

Typical success rate

75–90% when cost agreement is documented

Root-cause fix

Single source of truth for Home Depot cost per SKU; reconcile weekly.

Source: Home Depot Supplier Pricing process

What triggers it

Third-party audit firm flagged duplicate payment, missed allowance, or pricing error from prior periods.

Evidence to dispute

Original PO, original invoice, original remittance, and bank reconciliation if payment is contested.

Filing window

Typically 90 days to respond

Typical success rate

50–70%

Root-cause fix

Maintain post-audit response file by year; check original remittance before paying any claim.

Source: Home Depot Post-Audit process; common third-party audit firms