How to dispute Home Depot deduction code RTG (Routing / carrier non-compliance).
A step-by-step guide for CPG operators: what triggers Home Depot code RTG, the exact evidence required, the filing window in Home Depot Supplier Hub, the typical success rate, and the SOP fix that prevents repeats.
- Home Depot code RTG (Routing / carrier non-compliance) — Shipment did not follow Home Depot's routing instructions or used a non-approved carrier.
- File in Home Depot Supplier Hub within 30 days from deduction date.
- Required evidence: Routing approval from Supplier Hub, carrier dispatch record, and BOL.
- Typical success rate when evidence is complete: 65–80% when routing was approved through the portal.
- Prevent repeats by: Tie routing approval to PO acknowledgement; never ship without approval number on the BOL.
What Home Depot code RTG actually means
Shipment did not follow Home Depot's routing instructions or used a non-approved carrier. On the remittance it appears as code RTG — Routing / carrier non-compliance. Disputes are filed in Home Depot Supplier Hub, and the filing window is 30 days from deduction date.
Source: Home Depot Supplier Reference Guide — Routing. Last reviewed: 2026-04-17.
Step-by-step: how to dispute Home Depot code RTG
- 1
Confirm the deduction is in scope
Locate the deduction on your Home Depot remittance and confirm the reason matches code RTG (Routing / carrier non-compliance). Note the deduction post date — your filing window starts there.
- 2
Pull the evidence packet
Gather: Routing approval from Supplier Hub, carrier dispatch record, and BOL.
- 3
File the dispute in Home Depot Supplier Hub
Open Home Depot Supplier Hub, locate the deduction, and attach your evidence packet. Filing window: 30 days from deduction date. Late filings are auto-denied — file as soon as the packet is complete.
- 4
Track the response
Most Home Depot dispute responses land in 30–60 days. Approved disputes are credited on the next remittance cycle. Denied disputes can be re-filed once with additional evidence; track the re-file deadline.
- 5
Fix the root cause
Tie routing approval to PO acknowledgement; never ship without approval number on the BOL.
Required evidence
Routing approval from Supplier Hub, carrier dispatch record, and BOL.
Build the packet once — most Home Depot disputes lose because the evidence arrives incomplete, not because the underlying dispute is weak.
Timeline & deadlines
- Filing window
- 30 days from deduction date
- Response window
- Most Home Depot responses land in 30–60 days from filing.
- Typical success rate
- 65–80% when routing was approved through the portal
Why Home Depot code RTG deductions happen
Shipment did not follow Home Depot's routing instructions or used a non-approved carrier. In practice, this is rarely a single root cause. Home Depot's receiving and audit systems flag routing / carrier non-compliance the moment a discrepancy hits the threshold — so even a clean shipment can take a deduction if the paperwork or the EDI handshake doesn't reconcile cleanly on the retailer's side. That's why almost every code RTG packet hinges on documentation timing, not on whether the shipment was actually correct.
How to prevent Home Depot code RTG going forward
Tie routing approval to PO acknowledgement; never ship without approval number on the BOL.
Filing wins back the dollars; the SOP fix is what stops you from filing the same dispute again next quarter.
Want this filed for you?
ClearChain runs Home Depot dispute filing end-to-end. Flat $5,000/month, no percentage of recoveries. If we don't recover at least 3x your fee, you get your money back.
Flat $5,000/month, month-to-month. If we don't recover at least 3x your fee, you get your money back.
Typical response: same business day.